Privacy Policy & Cookie Policy

Last updated: 9 July 2026

Introduction

This Privacy Policy and Cookie Policy explains how collects, uses, stores, protects, and discloses personal data when visitors use this website, contact the salon, request information, or book beauty services. The policy is written for visitors and clients in the United Kingdom and the European Economic Area and is designed to reflect the principles of the General Data Protection Regulation (GDPR), including fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

Data Controller Information

The data controller is , located at . You can contact us by email at info@silvermantleco.com or by phone at +44 20 8318 0945. We are responsible for deciding why and how personal data is processed through this website and through related client communication.

Types of Data Collected

We may collect identification and contact data such as your name, email address, telephone number, appointment preferences, message content, and any information you choose to provide in a contact form. We may also process technical data such as IP address, browser type, device information, approximate location derived from technical settings, pages visited, time spent on the website, referral source, and cookie identifiers. Where you voluntarily provide information about allergies, skin sensitivities, treatment preferences, or accessibility needs, we process that information only to help provide a safer and more suitable salon experience.

Legal Basis for Processing under GDPR

• Consent: used when you submit optional forms, agree to non-essential cookies, or opt in to marketing communication.
• Contract or pre-contractual steps: used when we respond to appointment requests, service questions, or booking-related messages.
• Legitimate interests: used to maintain website security, improve our services, prevent abuse, and respond to ordinary business enquiries, provided your rights do not override those interests.
• Legal obligation: used where we must retain limited records for tax, accounting, compliance, insurance, or dispute-resolution purposes.
• Vital or special-care interests: where relevant treatment information is voluntarily provided to reduce risk during a salon service, we use it only for that purpose and with appropriate care.

How Data Is Used

Personal data is used to answer enquiries, arrange appointments, provide requested information, improve website performance, maintain security, prevent spam, keep internal records, manage client relationships, comply with legal obligations, and understand which services are most relevant to visitors. We do not sell personal data. We do not use personal data for automated decisions that produce legal or similarly significant effects.

Data Storage and Retention

We retain personal data only for as long as necessary for the purpose for which it was collected. Contact-form messages are normally retained for up to 24 months unless an ongoing client relationship, dispute, legal requirement, or safety reason requires a longer period. Appointment and transactional records may be retained for up to six years where needed for accounting, tax, insurance, or legal obligations. Cookie data is retained according to the duration stated in the cookie section below or until you delete cookies from your browser.

User Rights

Subject to applicable law, you have the right to request access to your personal data, correction of inaccurate data, erasure of data, restriction of processing, objection to processing, portability of data you provided, and withdrawal of consent where processing is based on consent. You may also object to direct marketing at any time. To exercise your rights, contact us at info@silvermantleco.com. We may need to verify your identity before completing a request. You also have the right to lodge a complaint with a relevant data protection authority.

Cookies Policy

Cookies are small files stored on your device to help the website function, remember preferences, analyse usage, and protect forms from abuse. Essential cookies are required for technical operation and security. Preference cookies may remember display or interaction settings. Analytics cookies help us understand aggregated visitor behaviour. Marketing cookies, if used, support campaign measurement and are used only where consent is obtained.

Cookie Types, Purposes, and Duration

• Essential cookies: support navigation, form operation, security checks, and page loading. Duration may be session-only or up to 12 months.
• Preference cookies: remember website choices such as interface preferences. Duration may be up to 12 months.
• Analytics cookies: measure visits, page performance, and user interaction in aggregated form. Duration may range from one day to 24 months depending on the provider.
• Third-party cookies: may be set by embedded media, maps, spam-prevention tools, or analytics services. Their duration is controlled by the relevant third party and should be reviewed in that provider’s own policy.

You can block or delete cookies through your browser settings. Blocking essential cookies may affect website functionality, while blocking analytics or marketing cookies should not prevent access to core content.

Third-party Services

The website may use hosting providers, form-processing tools, security tools, analytics services, embedded video providers, browser libraries, or other technical vendors. These providers may process limited technical or contact data on our behalf or as independent controllers depending on the service. We choose providers with appropriate safeguards and use them only for legitimate website and business purposes.

Data Protection Measures

We apply reasonable organisational and technical measures to protect personal data, including access limitation, secure hosting practices, form validation, careful retention controls, and staff awareness of confidentiality duties. No website can guarantee absolute security, but we work to reduce risks and respond promptly to suspected incidents.

Contact Information

For privacy, cookie, or GDPR requests, contact at , email info@silvermantleco.com, or phone +44 20 8318 0945.